Printer-S Terms

Printer-S is operated by Adrian Duński Stringer-s, referred to as the Seller. A person using the calculator, contact form or placing an order is referred to as the Customer.

Consumer protections also apply to entrepreneurs acting with consumer rights whenever required by Polish law.

The service allows the Customer to:

• use the 3D printing quote calculator free of charge,
• upload a model for analysis and pricing,
• select printing parameters, quantity, colour, delivery and payment,
• combine models in one basket, track an order and submit a verified review,
• place and pay for an order.

An up-to-date web browser, internet access, JavaScript and an active email address are required.

The Customer must not upload unlawful content, malicious files, prohibited objects or models that infringe copyright, industrial property rights, personal rights or third-party security.

The Customer confirms that they may use the uploaded model and commission physical copies. The Seller may refuse a project that is illegal, unsafe or technically impossible.

The calculator analyses the selected model and settings, including material, layer height, nozzle, infill and supports. The result includes estimated time, material consumption and print price.

A quote applies to the specific file version and configuration. Changing the model or parameters requires recalculation. The binding total is shown immediately before payment.

The Customer uploads a valid model, checks its dimensions and configuration, selects quantity, colour, delivery, extras and a payment method, accepts the Terms, and either completes an online payment or makes a traditional bank transfer using the provided details.

The contract is concluded after the online payment provider confirms payment or the Seller confirms receipt of a traditional bank transfer, and the order is accepted. If a technical error or damaged file makes production impossible, the Seller will contact the Customer and refund the payment when necessary.

Prices are shown in Polish zloty. Before payment the Customer sees printing, selected extras, priority surcharge, delivery and the complete amount due. No undisclosed mandatory fee is added after the contract is concluded.

Online payments are processed by Stripe. Printer-S does not receive complete card details. The Customer may also choose a traditional PLN bank transfer to the Seller's account. The exact amount, account number, transfer reference and payment deadline are shown after the order is placed. Production begins only after the Seller confirms receipt of the transfer. Billing details and a required tax ID may be entered when an invoice is requested.

If the Customer and Seller agree to change a paid order in a way that affects its price, including its scope, material, quantity or delivery, the Seller may send a private link for a separate additional payment. The page identifies the order, reason and complete additional amount before the Customer confirms the agreed change and payment obligation. Additional payments are not discounted and do not earn or redeem Printer-S Prints. The agreed change may remain on hold until payment. If an invoice was selected for the order, the additional payment follows that invoice choice.

A signed-in Customer may voluntarily use the Printer-S Prints programme. One Print provides a PLN 0.10 discount. Prints are not money, cannot be exchanged for cash and cannot be transferred to another account.

• each started hour of total print time in a paid order earns 1 Print; the time of all models and quantities is added first and the total is then rounded up to full hours,
• a verified review of a completed order earns 20 Prints regardless of its rating or content,
• an approved customer project with at least one photo and a description earns 50 Prints for the first model from an order and 15 Prints for each next model from the same order,
• a quality guarantee report does not earn Prints and does not affect the Customer's statutory rights,
• Prints can be redeemed from a balance of at least 50 Prints and can cover up to 20% of print value in one order, excluding delivery,
• the combined volume, welcome, loyalty or promotional, and Prints discount cannot exceed 35% of the print value,
• Prints expire 12 months after they are awarded.

Prints for print time are credited after the online payment provider confirms payment or the Seller manually confirms a traditional bank transfer. If an order is cancelled or refunded, or in the event of a calculation error or abuse, the Seller may adjust the Prints balance accordingly.

A published review rewarded with Prints is clearly marked as incentivised. The Seller may reject duplicates, content unrelated to an order, unlawful material and attempts to abuse the programme. The programme is not intended to reward repeated reviews of the same model. A substantially identical review submitted after ordering the same model again may be treated as a duplicate and may not earn further Prints. A negative review cannot itself be a reason to reject the review or withhold Prints. Withdrawing permission for future publication does not affect consumer rights or correctly awarded Prints.

The loyalty tier is based on the total paid print value assigned to the Customer's account during the previous 360 days, calculated when a new quote is prepared. Delivery charges are excluded. Orders older than 360 days cease to count towards the tier.

The discount is applied automatically after the quantity discount. The current tier and qualifying spend are shown in the signed-in Customer account.

A promotion code may be issued individually, including as compensation for a delay. It is single-use and is redeemed only after an order is paid successfully. Unless an expiry date is stated with the code, it remains active until used or disabled for a justified reason such as abuse.

The code discounts prints after the volume discount and does not apply to delivery or extra services. It is not added to the loyalty discount: the better of the two is used, and an equal loyalty discount preserves the code for later. Printer-S Prints may be applied afterwards, subject to the combined 35% cap on print discounts.

A signed-in Customer with no paid order assigned to the account automatically receives 10% off the first order when print value after the volume discount is at least PLN 50. The welcome discount is capped at PLN 30 and does not apply to delivery, priority surcharges or extra services.

The welcome discount is not added to a loyalty discount or promotion code. The system applies the better available reduction and preserves an unused promotion code. A previous paid order linked to the account by matching email after registration also makes the Customer ineligible for another welcome discount.

FDM parts are made layer by layer. Visible layer lines, support marks, small colour differences between filament batches and normal dimensional tolerances are inherent to the technology unless they make the part inconsistent with the agreed specification.

The Customer is responsible for model geometry, scale and intended use. A printed part must not be used as a health or safety-critical component without suitable engineering, testing and certification.

Delivery in Poland is available through an InPost parcel locker or courier. Free local pickup in Wroclaw may also be available. The Customer is responsible for correct recipient and delivery details.

Standard orders are prepared and handed to the carrier within 5 business days. Priority orders are prepared and handed to the carrier within 2 business days. The period starts on the first business day after the later of payment confirmation or the Seller's acceptance of correct and complete production files.

A business day means Monday to Friday excluding statutory public holidays in Poland. The deadline is met when the parcel is handed to the carrier or, for local pickup, when the Customer is told that the order is ready. Carrier transit time is separate.

Priority orders move ahead of waiting Standard orders. Express orders use the first printer that becomes available, ahead of Priority and Standard orders. A print already in progress is not interrupted. Accelerated options are offered only when the order meets the availability conditions shown before payment, including the selected material and colour. Express completion also depends on the model's printing time.

A print produced from the Customer's model, selected parameters, material, colour and quantity is generally a non-prefabricated item made to the Customer's specification. The statutory right of withdrawal may therefore be excluded under Article 38(3) of the Polish Consumer Rights Act.

This does not limit rights concerning goods that do not conform to the contract. The process and refund timing are described on the Returns and refunds page.

Complaints may be sent to contact@stringer-s.com. Include the order number, a description of the issue, the requested remedy and useful photos. Consumer complaints are answered within 14 days.

Mandatory remedies under consumer law, including repair, replacement, price reduction or contract termination where applicable, remain available.

Problems with the calculator, contact form or payment can be reported by email. Consumers may also use a consumer ombudsman or a competent alternative dispute resolution body.

Personal data is processed according to the Privacy Policy. Polish law applies, without limiting mandatory consumer protections provided by applicable law.

Changes to these Terms do not affect orders placed before the effective date of the change.